Welcome to DuPage Medical Group Internal Medicine in Hinsdale

Our mission is to enhance the physical well being of adult patients by continuing to provide the highest quality medical care.

DuPage Medical Group in Hinsdale

908 N. Elm Street
Hinsdale, IL 60521

Physicians

Office Guidelines

In order to provide you with the highest standard of care and meet your medical needs in a timely manner, please review our office guidelines.

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Laboratory Hours

Diagnostic Imaging Hours

Diabetes Education Hours Nurse Educator

Dietician

Group Class Instruction

Wednesday 6:00 pm to 8:00 pm

To schedule an appointment, please call 630 789 4910 or fax to 630 789 4911.

Appointment Scheduling

(630) 323-3540

ANNUAL APPOINTMENTS

Please call the office at least one month prior to your needed appointment date. Please alert our schedulers and your physician that you have preventative care insurance coverage during appointment scheduling.

CONCERNS REGARDING YOUR RECENT TEST RESULTS

Please schedule an appointment with your physician to discuss your test results.

Reminders

As a courtesy, you will receive a phone call reminder 48 hours before your appointment.

Cancellations

We understand that things come up that will cause you to cancel your appointment. We would appreciate at least 48 hours notice. We make it a point to respect your time and make every effort to be on time for your scheduled appointment.

Illness After Hours

One of our physician’s is on call 24 hours, 7 days a week to manage your emergent needs. Call 630 323 3540 to contact the on call physician.

Billing Issues

(630) 942-7998

All billing issues are directed to our customer service department who will put you in contact with your account representative to research your billing issues.

Check-in/Registration

Please bring your insurance information and photo identification to all appointments.

Medication Refills

Please bring a list of your current medications with you to your scheduled appointments so we can update your medical records. Medications are refilled once a year at your annual appointment.

Maintenance medications are refilled on weekdays during normal business hours, but not on weekends.

Narcotic medications are only refilled during normal business hours.

LOCAL PHARMACY

Please call your pharmacy at least 3-5 business days before you will run out of medication and have your pharmacy fax us your refill requests at (630) 323-9079.

Please call your pharmacy to see if your prescription is ready before picking it up as it can take 2 business days to complete your order.

MAIL-IN PHARMACY

Please contact us at 2 weeks before you anticipate running out of your medication. We can assist you with completing your pharmacy forms. In addition, we can mail your prescription or arrange for you to pick it up.

Please be advised that we can no longer fax in your mail order prescriptions to your pharmacy provider.

Test Results

You will be notified of your test results by mail or phone call within 7-10 business days. Please understand, test result calls cannot be returned on the weekends.

If you have not heard from our office regarding your test results within this timeframe, please call our office.

Messages

630 323 3540

All phone messages are relayed to your physician’s nurse. Depending on your issue, we will try to return calls on the same day. However, at times, returned calls may be made the next day. Be sure to leave phone numbers and times we can use to return your call in a timely manner.

If you are not feeling well or are concerned about symptoms, we ask that you schedule an appointment with your physician to assess your symptoms.

Form Completion

Dictated letters, disability forms, parking permits and copies of chart records typically require 1-2 weeks for processing and fees may apply. Comprehensive forms may require an in-office visit to complete.

Referrals

REFERRALS TO SPECIALISTS OR TEST CENTERS WITHIN DUPAGE MEDICAL GROUP

Wait 3 business days to schedule your appointment within DuPage Medical Group. Our referral coordinator will enter your authorization numbers in the DuPage Medical Group computer system.

Your insurance will dictate the need for a referral to a specialist or a diagnostic test. If you are not sure if you will need a referral, please contact your insurance company for directions.

Medicare patients do not need referrals. However, if you have a supplemental or secondary managed care plan to Medicare, they may require a referral.To contact the Utilization Management Department, please call 630 942 7995.

REFERRALS TO SPECIALISTS OR TEST CENTERS OUTSIDE OF DUPAGE MEDICAL GROUP

Our Referral Coordinator will contact your insurance company for you to obtain an authorization for your appointment. This referral with the authorization number will be mailed to your home within 5-7 business days after receiving approval from your insurance company. Please wait to schedule your appointment until you receive this referral.