Coronavirus (COVID-19) View More

Clinic Safety

We’re going above and beyond to ensure the safe­ty of our patients, providers and employ­ees. Below is an overview of the pre­cau­tion­ary safe­ty mea­sures we are tak­ing in our clinics:

Rig­or­ous Screen­ing Process:

  • Our rig­or­ous screen­ing process ensures that patients who are expe­ri­enc­ing COVID-19-like or res­pi­ra­to­ry ill­ness symp­toms are seen at sep­a­rate clin­ic loca­tions from those who have health­care needs but are not expe­ri­enc­ing COVID-19-like or res­pi­ra­to­ry ill­ness symptoms. 
  • To ensure effec­tive sep­a­ra­tion, when you arrive for your appoint­ment, a masked mem­ber of our care team will ask you a few ques­tions and take your tem­per­a­ture — regard­less of whether you’re feel­ing ill or well.

Per the Illi­nois Depart­ment of Pub­lic Health, effec­tive May 1, 2020, Illi­nois res­i­dents over the age of 2 are required to wear a mask or face cov­er­ing when in pub­lic. Please wear a mask or face cov­er­ing (such as a scarf or ban­dana) dur­ing your entire vis­it only remove it if asked to do so by your provider.

Infec­tion Con­trol Best Practices

  • Our providers and employ­ees are well-trained in infec­tion con­trol best prac­tices, includ­ing the effec­tive use of per­son­al pro­tec­tive equip­ment such as masks, gloves and goggles.

Clean­ing Protocols:

  • We con­tin­ue to ensure that all areas with­in our clin­ic loca­tions are cleaned reg­u­lar­ly with clean­ing prod­ucts that have been approved by the EPA as effec­tive against coro­n­avirus (COVID-19).

Walk-in Pol­i­cy at Express Care & Imme­di­ate Care Centers:

  • We’re no longer accept­ing walk-ins at our Express Care and Imme­di­ate Care Cen­ters. How­ev­er, these loca­tions have appoint­ments avail­able sev­en-days-a-week. Please call 18886936437 to sched­ule an appoint­ment at the most appro­pri­ate loca­tion for your health concern.

Vis­i­tor Restrictions:

As a pre­cau­tion­ary mea­sure to keep our patients, vis­i­tors and care team mem­bers safe, we are work­ing to lim­it the num­ber of peo­ple in our wait­ing rooms and at our facilities.

  • Patients may bring one care com­pan­ion to their clin­ic vis­its. Any care com­pan­ions that accom­pa­ny patients will be required to com­plete the on-site screen­ing process that all patients and employ­ees under­go as they enter our clinics.
  • Patients hav­ing out­pa­tient surgery should lim­it their vis­i­tors to one care com­pan­ion (over the age of 18). We strong­ly encour­age them to wait in their vehi­cle. A mem­ber of our team will call them with udpates and/​or instruct them on when they can enter the clinic.
  • If you are dri­ving a patient to their appoint­ment or watch­ing chil­dren dur­ing an adult’s vis­it, we ask that you wait in your car and do not wait inside the clinic.

Click here for the lat­est infor­ma­tion on Coro­n­avirus (COVID-19).