DuPage Medical Group is committed to the promise of We Care For You by delivering the highest quality care with exceptional service. We want to know what’s working well and what might need some improvement, so we’ve asked the leading healthcare survey company in the country to gather your feedback and help us make DMG even better for our patients and their families.
After you’ve had a visit with one of our healthcare providers, you may receive an email or a letter in the mail from Press Ganey, asking you to complete a survey. Press Ganey has been the national leader in patient experience measurement and improvement for over 30 years and we are delighted to be working with them as we strive to transform our patient experience. We hope you’ll take a few moments to fill out the survey. By sharing your thoughts about your care experience, you can help make our care better for future patients and their families.
We share our patient satisfaction ratings and comments with patients on our website, but all names and identifiers are removed to ensure feedback is listed anonymously. Worried about privacy? Your name or any personal information will never be sold or given to any outside company and your answers on the survey are completely confidential.
Our Patient Experience department is available to assist you should you have any questions about Press Ganey or the survey process.
If you’d like to voice a concern with your experience or pay our staff a compliment, please reach out to our Patient Experience department. You can reach out by phone by dialing 1−855−835−5364, or by email at firstname.lastname@example.org.