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Patient Experience

DuPage Med­ical Group is com­mit­ted to the promise of We Care For You by deliv­er­ing the high­est qual­i­ty care with excep­tion­al ser­vice. We want to know what’s work­ing well and what might need some improve­ment, so we’ve asked the lead­ing health­care sur­vey com­pa­ny in the coun­try to gath­er your feed­back and help us make DMG even bet­ter for our patients and their families.

After you’ve had a vis­it with one of our health­care providers, you may receive an email or a let­ter in the mail from Press Ganey, ask­ing you to com­plete a sur­vey. Press Ganey has been the nation­al leader in patient expe­ri­ence mea­sure­ment and improve­ment for over 30 years and we are delight­ed to be work­ing with them as we strive to trans­form our patient expe­ri­ence. We hope you’ll take a few moments to fill out the sur­vey. By shar­ing your thoughts about your care expe­ri­ence, you can help make our care bet­ter for future patients and their families.

We share our patient sat­is­fac­tion rat­ings and com­ments with patients on our web­site, but all names and iden­ti­fiers are removed to ensure feed­back is list­ed anony­mous­ly. Wor­ried about pri­va­cy? Your name or any per­son­al infor­ma­tion will nev­er be sold or giv­en to any out­side com­pa­ny and your answers on the sur­vey are com­plete­ly confidential.

Our Patient Expe­ri­ence depart­ment is avail­able to assist you should you have any ques­tions about Press Ganey or the sur­vey process.

If you’d like to voice a con­cern with your expe­ri­ence or pay our staff a com­pli­ment, please reach out to our Patient Expe­ri­ence depart­ment. You can reach out by phone by dial­ing 18558355364, or by email at patientexperience@​dupagemd.​com.