We’re going above and beyond to ensure the safety of our patients, providers and employees. Below is an overview of the precautionary safety measures we are taking in our clinics:
Rigorous Screening Process:
- Our rigorous screening process ensures that patients who are experiencing COVID-19-like or respiratory illness symptoms are seen at separate clinic locations from those who have healthcare needs but are not experiencing COVID-19-like or respiratory illness symptoms.
- To ensure effective separation, when you arrive for your appointment, a masked member of our care team will ask you a few questions and take your temperature—regardless of whether you’re feeling ill or well.
Per the Illinois Department of Public Health, effective May 1, 2020, Illinois residents over the age of 2 are required to wear a mask or face covering when in public. Please wear a mask or face covering (such as a scarf or bandana) during your entire visit only remove it if asked to do so by your provider.
Infection Control Best Practices
- Our providers and employees are well-trained in infection control best practices, including the effective use of personal protective equipment such as masks, gloves and goggles.
- We continue to ensure that all areas within our clinic locations are cleaned regularly with cleaning products that have been approved by the EPA as effective against coronavirus (COVID-19).
Walk-in Policy at Express Care & Immediate Care Centers:
- We’re no longer accepting walk-ins at our Express Care and Immediate Care Centers. However, these locations have appointments available seven-days-a-week. Please call 1-888-693-6437 to schedule an appointment at the most appropriate location for your health concern.
- We are asking that patients do not bring anyone with them to their appointment, unless clinically required.
- Pediatric patients can bring one support person, but parents are advised to leave their other children at home with another adult whenever possible.
- Patients having outpatient surgery should limit their visitors to one support person (over the age of 18), however, we strongly encourage them to wait in their vehicle. A member of our care team will call them with updates and/or instruct them on when they can enter the clinic.
- If you are driving a patient to their appointment or watching children during an adult’s appointment, we ask that you wait in your car and do not wait inside the clinic.