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Providing In-Office Care Safely

Patient and Clinic Safety

We’re going above and beyond to ensure the safety of our patients, providers and employees. Below is an overview of the precautionary safety measures we are taking in our clinics:

Rigorous Screening Process:

  • Our rigorous screening process ensures that patients who are experiencing COVID-19-like or respiratory illness symptoms are seen at separate clinic locations from those who have healthcare needs but are not experiencing COVID-19-like or respiratory illness symptoms. 
  • To ensure effective separation, when you arrive for your appointment, a masked member of our care team will ask you a few questions and take your temperature—regardless of whether you’re feeling ill or well.

Per the Illinois Department of Public Health, effective May 1, 2020, Illinois residents over the age of 2 are required to wear a mask or face covering when in public. Please wear a mask or face covering (such as a scarf or bandana) during your entire visit only remove it if asked to do so by your provider.

Infection Control Best Practices

  • Our providers and employees are well-trained in infection control best practices, including the effective use of personal protective equipment such as masks, gloves and goggles.

Cleaning Protocols:

  • We continue to ensure that all areas within our clinic locations are cleaned regularly with cleaning products that have been approved by the EPA as effective against coronavirus (COVID-19).

Walk-in Policy at Express Care & Immediate Care Centers:

  • We’re no longer accepting walk-ins at our Express Care and Immediate Care Centers. However, these locations have appointments available seven-days-a-week. Please call 1-888-693-6437 to schedule an appointment at the most appropriate location for your health concern.

Visitor Restrictions:

  • We are asking that patients do not bring anyone with them to their appointment, unless clinically required.
  • Pediatric patients can bring one support person, but parents are advised to leave their other children at home with another adult whenever possible. 
  • Patients having outpatient surgery should limit their visitors to one support person (over the age of 18), however, we strongly encourage them to wait in their vehicle. A member of our care team will call them with updates and/or instruct them on when they can enter the clinic.
  • If you are driving a patient to their appointment or watching children during an adult’s appointment, we ask that you wait in your car and do not wait inside the clinic.

Click here for the latest information on Coronavirus (COVID-19).  

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