As the coronavirus (COVID-19) continues to spread in the U.S. and across the globe, DuPage Medical Group is following the latest developments and recommendations from the Centers for Disease Control and Prevention (CDC), Illinois Department of Public Health (IDPH) and other key health organizations. Our most important priority is keeping our patients, employees and physicians safe. We have a task force comprised of physician and administrative leaders who are meeting daily to ensure that we are addressing concerns and taking necessary steps to limit spread within our communities.
If you are feeling well, we hope you will continue to attend your appointments and procedures as regularly scheduled. If you are exhibiting flu-like or respiratory illness symptoms, please call us in advance if your visit is routine. If you have an elective visit or test scheduled, we may ask you to consider rescheduling your appointment(s) for when you are feeling well.
What DMG is Doing to Ensure Patient Safety:
We are taking all necessary precautions to ensure the health and safety of our patients, providers and employees. We continue to update our clinical protocols based on the latest recommendations from the Centers for Disease Control & Prevention (CDC), Illinois Department of Public Health (IDPH) and other key health organizations.
Our providers and employees are well-trained in infection control best practices, including the effective use of personal protective equipment such as masks, gloves and goggles. We continue to ensure that all areas within our clinic locations are cleaned regularly with cleaning products that have been approved by the EPA as effective against coronavirus (COVID-19). We have implemented a thorough screening process and clinical pathway that allows us to quickly isolate anyone experiencing potential coronavirus symptoms.
Per the Illinois Department of Public Health, effective May 1, 2020, Illinois residents over the age of 2 are required to wear a mask or face covering when in public. Please wear a mask or face covering (such as a scarf or bandana) during your entire visit only remove it if asked to do so by your provider.
To protect the safety of our patients, employees and the community, several of our clinic locations are no longer be offering in-clinic appointments. If there is a change of location for your upcoming appointment, your providers’ office will provide you with an update via MyChart or phone.
Virtual Healthcare Options
We are offering our patients additional options to continue to receive care with their providers; we have increased our e-visit and video visit capabilities. Virtual healthcare appointments are available for sick and well visits with primary care and specialty providers. Call your providers office or click here to schedule virtual healthcare appointments with your providers.
COVID-19 Exposure, Illness and Testing
If you’re experiencing symptoms of respiratory illness, such as fever, cough or shortness of breath or have had exposure to someone with a confirmed or suspected case of coronavirus (COVID-19), our team is equipped to test for COVID-19 and manage your condition. Please take the following steps for testing and to limit the spread:
Step 1 - Limit the spread
- Stay at home. Most people with COVID-19 experience mild illness and recover at home. Don't leave your home, except to get medical care.
- Isolate yourself as much as possible from others in your home. As much as you can, stay in a specific room and if possible, use a separate bathroom from other people and pets in your home.
- Help protect people in your home and community. Follow these steps to help prevent the spread of COVID-19 if you are sick or have been exposed.
- Wear a mask over your nose and mouth.
- Cover your coughs and sneezes.
- Clean your hands often.
- Avoid sharing personal items such as dishes, drinking glasses, utensils, towels or bedding. Wash these items often.
- Clean all “high-touch” surfaces frequently, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables.
Step 2 - Stay in touch with your doctor
- Call ahead. Before visiting any of our clinic locations, call 1-888-693-6437, choose option 3 to be connected with a nurse who will speak with you about your symptoms and inform you on next steps
- If you are experiencing symptoms, call before you seek medical care. If you are having any trouble breathing, or have any other emergency warning signs, seek care immediately.
- Connect with your primary care provider. Your primary care provider will give you care instructions as well as an order to schedule a COVID-19 test at one of our testing facilities.
- If you do not have a DMG primary care provider, now is a great time to establish with one of our physicians. Click here to find a primary care provider that best meets your needs.
Step 3 - Schedule your test
- Call our COVID-19 hotline. To schedule a time for a drive-up COVID-19 test in Bloomingdale, Lisle or Lockport, please call 1-888-693-6437 and an associate will schedule you with a time and location that works best for you.
- A provider testing order is required prior to visiting any of our testing locations. Please contact your primary care provider.
Step 4 - Drive-up for your test
- Arrive for your test. At your designated time, arrive at our Bloomingdale, Lisle or Lockport facilities and follow the COVID-19 drive-up testing signage.
- Stay in your car and follow the directional signage at your clinic.
- Bloomingdale - Follow the signage to the West side of the building. Please call the phone number listed on the directional signage when you have arrived. A member of our care team will come out to your car.
- Lisle - Follow the signage to the North entrance, the rear of the building. A member of our care team will come out to your car.
- Lockport - Follow the signage to the designated testing area. A member of our care team will come out to your car.
- Have your ID ready and your mask on. Our care team will confirm your patient information and complete your swab.
Step 5 - Wait for your results and rest at home
- Receiving test results. Our care team will provide information on how and when to expect your test results. You will receive a notification through your MyDMG Health account when your results and additional instructions are available.
- Stay at home until it is safe to end isolation. Follow your provider's and the local health department's guidance to reduce the spread. Find the CDC's recommendations on ending home isolation and when you can be around others here.
DuPage Medical Group is offering the Roche COVID-19 antibody test for patients. We are the first outpatient medical group to obtain this test nationally. The Roche test is the most accurate antibody test available, with a high sensitivity that approaches 100% that provides us with the best results possible.
If you would like to get an antibody test, please call your primary care provider. Your physician will need to order the test for you and will talk with you about your current health history and symptoms to confirm the antibody test is the right test for you at this time. Your physician will also direct you to the best DuPage Medical Group location near you for testing.
Express Care & Immediate Care Centers Update:
To ensure the safety of our patients, employees and care teams, patients will need an appointment to be seen at our Express Care and Immediate Care Centers, effective Friday, March 20, 2020. Although we’re no longer accepting walk-ins, these locations have appointments available seven-days-a-week. Please call 1-888-693-6437 to schedule an appointment at the most appropriate location for your health concern.
As a precautionary measure to keep our patients, visitors and care team members safe, we are working to limit the number of people in our waiting rooms and at our facilities.
- Patients may bring a visitor to their clinic visits if the person is necessary to assist with the appointment and/or the patient’s care. Visitors must be over the age of 18. All patients and visitors are required to complete the on-site screening process and wear a facemask while in our buildings.
- If you are driving a patient to their appointment or watching children during an adult’s visit, we kindly ask that you wait in your car.
Medical Records Requests
To protect you, our patients and our staff, we recommend requesting your medical records be sent securely via e-mail or mailed to a preferred address instead of in-person pick-up for paper copies.
For questions or concerns regarding medical record pick-up, please call (630) 873-8748, Monday through Friday, 8AM – 5PM.