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Medical Records Requests


DELIVERY METHOD UPDATE - Coronavirus (COVID-19): Effective November 16, 2020, medical records will be mailed or provided electronically through Record Connect's secure online portal. For urgent onsite pick up of medical records, please select "Call for pickup by patient or legal representative" in Section 4 of the Authorization for Release of Health Information form. A Record Connect associate will reach out to the patient to schedule an onsite pick up. Please follow the directions provided by the Record Connect associate for safe onsite pick up.

Requesting Medical Records

A request to obtain copies of your medical record can be completed:

Online

By Paper Form

Please note that some of the information you are requesting may be available online in our patient portal, MyDMGHealth (MyChart).

To have a copy of your medical records sent to DuPage Medical Group from another facility, please contact that provider directly.

DMG is unable to release records for Edward-Elmhurst Healthcare. Please contact them directly for your records from those locations.

For questions, please call 1-630-873-8748, Monday through Friday, 8AM - 5PM.

Delivery

To ensure the safe­ty of our patients and associates, effective 11/16/2020, records requested by the patient will be sent securely via e-mail or mailed to an address specified. Please indicate your preferred delivery method in Section 4 of the Authorization for Release of Health Information Form.

For urgent onsite pick up of medical records, please select "Call for pickup by patient or legal representative" in Section 4 of the Authorization for Release of Health Information form. A Record Connect associate will reach out to the patient to schedule an onsite pick up. Please follow the directions provided by the Record Connect associate for safe onsite pick up.

Fees

There are no fees associated with requests for information to be sent directly to another medical provider outside of DMG. There may be fees associated for requests to be sent to you or to someone who is not a medical provider. If there is a fee for your request, Record Connect will provide you with an invoice summarizing the charges. Payments can be made over the phone by calling (312) 757-5020 or by mailing a check to the address listed on the invoice. Accepted forms of payment are check or credit card. Cash payments are not accepted. All fees are in accordance with Illinois and federal law.